All orders ship out of our warehouse in Capri, Italy. delivery times start from the date the order is shipped, not the date the order is placed on the website. of course, delivery times vary depending on the destination country.
Here is an approximate timeline of when you can expect your Y’AM Capri order:
Timeline starts from shipping date, so consider 2-3 working days for the order to be internally processed.
italy – 2-3 working days
other eu countries – 4-7 working days
us & canada – 6-8 working days
australia – 6-8 working days
russia & other countries – 6-8 working days
Y’AM Capri cannot be responsible for unanticipated delays.
Our official courier:
AGREE TERMS: ORDERS FROM OUTSIDE EUROPEAN UNION MAY SUFFER DUTY CHARGES ACCORDING TO LOCAL CUSTOM REGULATION
Following european regulation, we now accept returns within 14 days of purchase for a refund or exchange. we will accept a return on Y’AM Capri items that are in new condition, unworn, unwashed and free of damages. products must keep the original label.
When returning a product, you must send a mail a email@example.com, indicating the order number, your name and surname, the product code, the product name, the quantities you’re returning and the reason of the return (wrong size, defective item, wrong product). Then, prepare the package with the product you want to return. finally, ship your return to:
Via Posterula, 4, 80073
Capri (NA), italy
For orders from outside european union, please write on the package “this is a ritorno in franchigia”, specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges.
the return will be free of charge only in case of a defective product, and Y’AM Capri will cover the whole amount.
All the shipping cost concerning non defective product and replacement of goods will be incurred by the client.
e shipping cost for the replaced product will be paid by Y’AM Capri.